Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• unworn and unused

• in its original condition and packaging

• with all original tags attached

• accompanied by proof of purchase

To start a return, please contact us at contact@riseandbeyond.ch

If your return request is approved, we will provide the appropriate return instructions and return address.

Please do not send items back without contacting us first, as unauthorized returns will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• the item is defective

• the item is damaged

• you received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

We do not accept returns for:

• worn or used items

• items damaged after delivery

• items returned without prior approval

Exchanges

If you would like a different size or product, the fastest solution is to return the original item (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items should be sent back in appropriate condition and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at contact@riseandbeyond.ch